Question 1

How does the review system work?

Accepted Answer

Our unique review system hopes to create a more level playing field in the customer review process.
Only paying user members can post reviews, thus, if someone pays a yearly fee to take advantage of the benefits of the platform then they earn the ability to leave reviews. However, only positive reviews go live for public viewing.  If a member visits a business listing and has a positive experience then they are encouraged to leave a positive review. The review doesn&rsquo;t immediately go live but instead a notification is sent to the business who first gets to approve the review before allowing it to go live for all to see. Once a review is live then it becomes visible to all members and non-members alike.  
If a member has a negative experience then they should be allowed to vent their frustrations. A review can be sent but it goes direct to the business and to a FFTHai  representative, but, does not go live for public viewing. This should be treated as a learning experience for  the businesses and, a chance to recognize, and address a potential weakness in their business practices.. Businesses will be encouraged to address the feedback, to better their service offering in the future. This could include,retraining of staff or changing business processes. It may even include reaching out to the consumer member in question to remedy his experience by owning up to the discrepancy and inviting them back for a chance of redemption. This could potentially turn a disgruntled customer into a brand ambassador.
 
If businesses receive negative reviews on a regular basis and seem unwilling to address the underlying issues associated with customer concerns then FFThai reserve the right to exit a business from the platform if minimum quality of service standards are not being met.

Question 2

What do we mean by dual pricing?

Accepted Answer

In Thailand, Dual Pricing , refers to the practice of charging one price for Thai nationals, and another price for foreign expats and tourists. Businesses using this pricing strategy, can inadvertently impact the image of many industries and the country as a whole.

Question 3

Does it cost anything to download the application?

Accepted Answer

No. The applications are free to download. Users can access most features on the application  but a paid subscription gives users access to discounts and promotions on offer by participating businesses. Also, only paid subscribers can leave reviews and star ratings.

Question 4

How do I sign up for a paid subscription?

Accepted Answer

Click on the link below and it will take you directly to the sign up page. Follow the prompts to complete your purchase.

FAQ’s